Customer satisfaction falls in fourth quarter
Article Abstract:
According to the American Consumer Satisfaction Index, consumer satisfaction witnessed its biggest downslide since 1997 in the fourth quarter of the year 2004. The said information was released by the Ross School of Business at the University of Michigan.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2005
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How things bloomed at 1-800-Flowers
Article Abstract:
The profile and management strategies of Jim McCann, chief executive officer of 1-800-Flowers.com that brought the company from $7 million debt to a $700 million profit company, are discussed.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2005
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J&P cycles motors through indexes
Article Abstract:
The quality management strategies of motorcycle cataloger J&P Cycles are discussed.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2006
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