Water Voice under pressure to speak up
Article Abstract:
Water Voice, set up in 2002 is a council made up of Ofwat National Customer Council and ten regional Ofwat Customer Services Committees and aims to be an effective and influential answer to various queries and problems related to water or sewage. Water Voice hopes to keep up to the high expectations of public, as it believes it is becoming well established and familiar to customers.
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Subject: Consumer news and advice
ISSN: 0043-4841
Year: 2004
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Article Abstract:
Many consumers are fed up with long waits on hold, confusing automated phone menus and paying to talk to customer support personnel when calling companies. Some companies are abandoning menu systems, recorded messages and scripts and answering more calls with staff.
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Subject: Consumer news and advice
ISSN: 0043-4841
Year: 2003
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Free-flowing advice
Article Abstract:
Experts from the Water Voice answer queries of public related to issues of water and sewage. Some of the queries include compensations on missed appointments, right to a water meter, and problems with water pressure.
Publication Name: Which?
Subject: Consumer news and advice
ISSN: 0043-4841
Year: 2004
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