Environmental scanning for social services
Article Abstract:
The establishment of strategic planning processes by the British Columbia Ministry of Social Services in 1988 involves the use of a systematic environmental scanning program which takes into consideration several factors dividing the ten regions covered by the government agency. The ministry's regional directors and their staff are tasked with unearthing social service issues. These issues are then included in the ministry's annual Business Plan, which serves to inform the public regarding the ministry's values, objectives and operational goals for the year.
Publication Name: Long Range Planning
Subject: Economics
ISSN: 0024-6301
Year: 1992
User Contributions:
Comment about this article or add new information about this topic:
A mechanism for reducing small-business customer waiting-line dissatisfaction
Article Abstract:
The consumer decision process in small business retailing is analyzed against the satisfaction customers derive from a purchasing process which inevitably conditions retail store loyalty. The analysis is applied to the technique small business owners use in reducing customer waiting-line dissatisfaction while making a purchase. An employee is temporarily assigned to assist the original server when the line reaches a maximum level. The employee goes back to his actual job when the line reaches normal levels.
Publication Name: Managerial & Decision Economics
Subject: Economics
ISSN: 0143-6570
Year: 1992
User Contributions:
Comment about this article or add new information about this topic:
How to profit from women's work; business services move in to the line of professional homemaking
Article Abstract:
Three Calgary businesses serve the growing need for home services and child care of the working women of Alberta. Honey Bee Daycare provides licensed infant and child care. Calgary Nannies Unlimited provides in-home nannies for clients. And The Executive Care Group provides housecleaning services, and special services such as shopping for 40 clients.
Publication Name: Alberta Business
Subject: Economics
ISSN: 0827-2603
Year: 1985
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Asymmetric information flows in customer markets. Quality bargains and intermediate goods protection. An asymmetric information model of lockouts
- Abstracts: Environmental policy under oligopoly with endogenous market structure. Endogenous spillovers and the performance of research joint ventures
- Abstracts: Houseplants and cut flowers. Flowers: big business with a heart
- Abstracts: The success of econometrics. Downhill Racers. A downhill success; Charlie Nelson knows the ski business from every angle
- Abstracts: Evidence on real gains in corporate acquisitions. An equilibrium theory of nominal and real exchange rate comovement