Improving customer service via two-way communication
Article Abstract:
Swedish electric utility Sydkraft contracted with IBM for the development of a two-way customer communication system in 1994. IBM offered the Integrated Distributed Automation and Management system, which uses Sydkraft's low-voltage power lines to transmit messages.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1996
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Nipsco slices, dices customer data every which way
Article Abstract:
Nipsco Industries of Indiana has made use of DecisionEdge for Utilities program by IBM to aid in its customer service and boost competitiveness. The software provides the firm's marketing department with financial and demographic information on customers.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1998
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The mother of re-invention
Article Abstract:
A growing number of utility firms are using information technology (IT) to cut costs, enhance service and boost efficiency. IBM is helping these utility companies by sharing its experience and expertise in this field.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1996
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