Premium blend: using call centers for sales as well as service
Article Abstract:
Call centers can be used by public utilities to respond to customer service and handle sales functions. These two activities can be integrated into the call center by highly trained customer service agents through the proper use of the computer and telephone systems.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
TV series zaps Consumers with old rerun on 'wired' cows
Article Abstract:
The television news show '60 Minutes' reran a show involving a dispute between a farmer and Consumers Power Co over the causes of decreased milk production of the farmer's cows. The causes and effects of stray voltage are addressed.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1992
User Contributions:
Comment about this article or add new information about this topic:
Condensers in series work well
Article Abstract:
Flat-jet condensers shown superior to surface condensers.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1981
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Japan takes lead in harnessing sun for residential electricity. ISO9000 registrations in Japan nearing 20,000
- Abstracts: Pricing weather derivatives. Line withstands severe wind, snow
- Abstracts: Demand returns, utilities are ready, but uncertainty restrains them. Demand control: a cost-effective approach
- Abstracts: Nuclear policy boosts market potential. Energy chief sweats out House hearing. Did DOE try to 'do in' nuclear power?