Back to the future: 'Foresight 2020' offers scenarios for quality's next 20 years

Article Abstract:

The American Society for Quality's 'Foresight 2020' study was designed to offer a vision for quality in the first two decades of the 21st century. A number of scenarios were developed as part of this study. These scenarios include quality being instrumental in realizing the benefits offered by the knowledge society and the importance of quality diminishing as a result of institutional cost cutting and a lack of proactive response from quality professionals.

Forecasts and trends, Total quality management

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Oh no! It's theory O!

Article Abstract:

Issues are presented concerning the dangers of opinion based decision making which is unsupported by statistical analysis and relevant facts. The importance of seeking out the root of a problem as a means of solving it is discussed.

Methods, Decision-making, Decision making, Management, Column, Problem solving

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The ethics of analysis: How to keep your numbers honest. Data should get at the truth, not distort it

Article Abstract:

The ethics of analysis and presentation of data are examined.

Research, Usage, Ethics, Data security

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