Can quality management really work in health care?
Article Abstract:
Applications of total quality management (TQM) to health care organizations were evaluated. Quality management is characterized by committed leadership and structured organization which are both aimed to improve relationship with the customers. Successful implementation of TQM requires continued administrative commitment and participation which goes beyond the quality improvement and training phase of the leadership program. Ten defining factors of quality management application for divergent fields are discussed.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1992
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Quality enhancement projects improvement health care
Article Abstract:
Quality improvement programs enable hospitals to optimize allocation of resources without sacrificing quality of health care services. Riverside Methodist Hospital in Columbus, OH, implemented quality enhancement procedures in the areas of practice patterns, patient-oriented systems and key-issue management. The program has improved services, boosted the morale of medical personnel and enhanced relations between administrators and clients.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1992
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But it takes too long...
Article Abstract:
Total quality management (TQM) is applied by many organizations to gain market share, increase sales and reduce cost, but some companies claim that it takes too long. TQM takes time in transforming the whole culture of an organization to become customer-focused. Maximum gain can be secured by selecting the mission for the project properly and by training with the best training materials.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1995
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