Five companies win 1992 Baldrige award

Article Abstract:

The 1992 Malcolm Baldrige National Quality Award was presented to five companies. AT and T Universal Card Services and The Ritz-Carlton Hotel Co won in the service category while AT and T Network Systems Group-Transmission Systems Business Unit and Texas Instruments Inc Defense Systems and Electronics Group received the large-manufacturers category award. Granite Rock Co is the only winner in the small-businesses category. The US Department of Commerce's National Institute for Standards and Technology handles the award presentation.

Achievements and awards, Corporations, Customer service, Services industry, Service industries

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Becoming a Baldrige examiner

Article Abstract:

There are a number of benefits associated with being an examiner for the Malcolm Baldrige National Quality Award. Examiners have the privilege of working with experts in many different fields and of playing a role in boosting the economic expansion of the US through encouraging performance excellence.

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I still get goose bumps

Article Abstract:

The Malcolm Baldrige National Quality Award is both prestigious and influential. Since 1988, 43 firms from a wide range of sectors have won this award. Those who have received awards have in turn passed their knowledge on to many others.

Influence

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