Improving health care on a tight budget

Article Abstract:

The North American health care sector is experiencing better patient care and services and higher employee satisfaction. These positive features, however, entail substantial financial resources which are lacking in most health care organizations. Canada's Burnaby Hospital has shown that quality improvement is possible with limited financial resources. The hospital's quality improvement problem-solving model called Customer Care is not designed to foster organizationwide quality transformation but to disseminate principles of quality improvement with minimum costs.

Finance, Medical care, Burnaby, British Columbia

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Boards should be involved in health care's quality efforts

Article Abstract:

Manageable results, possible cost reduction and CEO support for continuous quality improvement (CQI) can help influence health care management boards to favor CQI programs. Board support is important for the success of CQI programs, since these involve extensive changes in health care management over an extended period. A survey of 79 health care institutions with CQI programs showed that about 90% of them generate annual reports on program development and that almost 2/3 of the respondents credited their programs for better board interest in CQI.

Surveys, Health services administration

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A quest for quality

Article Abstract:

The details on Hamilton Health Sciences, which adopted continuous quality improvement methods for emergency departments, are presented.

Canada, Product quality, HEALTH SERVICES, Usage, Hospital emergency services, Continuous improvement (Management)

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