Internal customer service: has it improved?
Article Abstract:
The results of the survey conducted by the Metrus Group among a group of executives and managers representing various companies to analyze the level of customer satisfaction are presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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Quality suffers in energy utilities, airline industries
Article Abstract:
Quality ratings given by customers for energy and airline industries, derived from American Customer Satisfaction Index, are presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2006
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Customer satisfaction scores down slightly
Article Abstract:
A survey on Americans shows that customer satisfaction index score of the third quarter of 2004 has lowered from the previous score.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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