Killing quality with kindness: expecting (and receiving) the best performance from your employees

Article Abstract:

Executives face significant challenges as they seek to show respect for employees and indicate confidence in employees' abilities while also ensuring that performance standards are maintained. Backing down on standards can have a negative impact on even the best quality assurance schemes. Executives need to focus not only on ensuring employee satisfaction, but also on ensuring that employees can work towards a business target. It is important to set a target and to obtain employee feedback on the best way to reach it. Performance standards must be in place, and all employees must be responsible for reaching them.

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Quality improvement and organizational malaise

Article Abstract:

Top managers meet insurmountable challenges in their everyday working activities. The demands to perform well in the office, at home and at play are too great so that they maybe perceived as neglecting their responsibility of quality improvement. When a company's quality program seems to deteriorate, workers must maintain their commitment to quality performance. The lack of substantial supervision should not hinder the organization's enhancement program. Awareness coupled with dedication result in successful quality improvement.

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Improving the quality of management systems

Article Abstract:

Total quality management (TQM) results from the application of total quality control in improving the management process. Pursuing a TQM strategy means effecting improvements in value delivery processes, which consists of people, information, capital and material organized to satisfy consumer needs. This also entails the implementation of continuous improvementsin the key areas of management commitment, leadership, costumer focus, total participation and systematic analysis.

Management, Consumer confidence

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