Modern problems...

Article Abstract:

The changing demographic characteristics of the workforce necessitate in-house corporate child-care facilities and health improvement programs. Better productivity, lower absenteeism and reduced health coverage expenses are among the advantages of in-house child-care and wellness programs. By soliciting and maintaining the support of both management and workforce, companies can ensure the programs' success. Good programs attract better and more qualified employees who can help the firm keep a competitive edge. Successful programs of four companies are presented.

Management, Cover Story, Wellness programs, Employer-supported day care, Employer supported child care

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Communication is priority at GM

Article Abstract:

A survey has been conducted by Quality Network Communication Resource Team on the communication attitudes of over 28,000 members of the UAW and General Motors employees. The team which is composed of 10 UAW delegates and GM salaried workers, aims to promote better communication between departments and individuals. The survey indicated that meetings are usually deficient in disseminating information about key corporate concerns and that communication between employees and management has yet to be optimized.

Motor vehicles and car bodies, Motor vehicle parts and accessories, Human resource management, Surveys, Automobile industry, General Motors Corp., Labor relations, Business communication

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Looking into the crystal ball

Article Abstract:

Representatives from big US manufacturing and service companies, educational institutions and Japanese and Scandinavian corporations spoke before the Quality Forum VIII. Almost all speakers emphasized the value of customer service. A Procter and Gamble executive noted that today's customers want affordable quality and that customer loyalty should be pursued by businesses. A Japanese executive, on the other hand, stressed the necessity of new markets for value-added products.

Planning, Conferences, meetings and seminars, Economic aspects, Product quality, Customer service, Total quality management

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