Move from product to customer centric
Article Abstract:
The five steps than can help an organization listen and respond to its customers systematically are demonstrated by a case study. According to John P. Jones, the Chairman and CEO of Air Products and Chemicals Inc., the enterprise has to be the best to buy from, the best to work for and the best to invest ino
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
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Using nanotechnology to tame alkali metals
Article Abstract:
Profile of Michael Lefenfeld, president and chief scientific officer of SiGNa Chemistry LLC, with information about his company, innovations, education, hobbies etc., is presented. He developed a nanoencapsulation process that helps in handling alkali metals.
Publication Name: Chemical Engineering Progress
Subject: Engineering and manufacturing industries
ISSN: 0360-7275
Year: 2006
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Japanese patent law favors employed inventors
Article Abstract:
The settlement between Nichia Corp. and Shuji Nakamura, a former employee, illustrates that unlike American companies, employed inventors are offered realistic compensation by the Japanese companies.
Publication Name: Chemical Engineering Progress
Subject: Engineering and manufacturing industries
ISSN: 0360-7275
Year: 2005
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