Output really does matter
Article Abstract:
The article discusses why organizations with quality management system certified to ISO 9001 do not meet customer satisfaction. Reasons for product failure and guidelines on successful quality management system audit programs are presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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Getting credit for service
Article Abstract:
Methods of managing quality of customer service in business enterprises, for achieving ISO 9001:2000 certification, are described.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2006
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Getting and keeping top managers involved
Article Abstract:
The different ways in which a manager can be motivated, by which a company can achieve its target with ease, are examined.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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