The future of quality: customer value
Article Abstract:
The importance of quality management across the breadth of organization and various methods of quality management techniques to deliver customer value are discussed. The aspects of quality in market and role of leadership in quality delivery are summarized.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2004
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Painting the big picture
Article Abstract:
Use of scorecards and boxplots which give sufficient data to the manager about an organization' s performance is discussed. These tools help in decision making process.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2006
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6 ways to benefit from customer complaints
Article Abstract:
The six ways that helps an organization to handle customer complaints, which improves the business performance, are presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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