Quality Progress' 8th Quality in Education Listing

Article Abstract:

Quality Progress magazine's 8th Quality in Education Listing recognizes quality assurance among K-12 schools, community colleges and colleges and universities for 1998. Almost 25% of the 102 K-12 schools or school districts which responded to the survey come from New Mexico while California tops the college and university list. Wisconsin has the most number of community colleges with quality programs. The listing also revealed that many K-12 schools have long-standing quality programs.

Surveys, Quality control, School management and organization, School administration

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Quality Progress' fifth quality in education listing

Article Abstract:

The fifth Quality in Education survey shows that 88% of the 220 colleges and universities surveyed use principles of total quality management in their administration. Quality-related certificates, minors and degrees are given by about 55%. Similar statistics are collected in the case of 83 community colleges and 132 K-12 schools. The use of quality principles in education could be studied using this data. Lists of the data collected during surveys are given.

Schools

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Customer Loyalty: playing for keeps

Article Abstract:

Businesses can benefit financially from encouraging and retaining customer loyalty. A survey by Banc One indicates it is five times less costly to satisfy regular customers than finding new business. Completely satisfied customers are more loyal and are less likely to leave the organization than neutral customers. The catering to loyal customers reduces operating costs such as billing, distribution, and market relationships by 10%.

Business enterprises, Customer satisfaction, Customer relations, Public relations

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