Quality, innovation and spontaneous democracy

Article Abstract:

The future of business enterprises depends on ensuring quality, innovations in products and services, and welcoming informal initiatives. The latent needs of customers requires proper understanding with the creation of new products and services. Proper integration of technologies for improvement, control, and innovation can enhance quality. Support for the spontaneous informal initiatives for progress should be balanced with the needs of the formal organization. Walter Shewhart's ideas on achieving quality through inspection are discussed.

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Insights into organizational self-assessments

Article Abstract:

Several forms of Baldridge Award-based self-assessments of organizational performance and management systems are presented. The Baldridge Award application development process is a detailed self-assessment process for organizations, and the most widely used technique used to prepare the comprehensive written narrative self-assessment involves team members being assigned to a particular category. Other forms include the Likert scale survey and the behaviorally anchored survey.

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Fit and flow of quality

Article Abstract:

Advanced Product Quality Planning is discussed with emphasis on ways to make it more effective. A three step strategy can be used to achieve this and details of the first phase are described.

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