Small wonders

Article Abstract:

The recipients of the Malcolm Baldrige National Quality Award and the George M. Low Trophy in the small-business category are Globe Metallurgical Inc, Marlow Industries, Marotta Scientific Controls Inc and Wallace Company Inc. These small business establishments disclosed that they are less likely to encounter difficulty in quality program implementations than large companies despite limited financial resources. These firms consider total quality management, process control and improvements as necessities rather than objectives.

Planning, Product quality, Small business, Achievements and awards, Rites, ceremonies and celebrations, Total quality management, Statistical process control

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Using the Baldrige award criteria in college classrooms

Article Abstract:

More and more educational institutions are using the Baldrige Award Criteria to maintain the quality of education and be able to cope with change. This type of assessment is being applied in all levels, including college classrooms. Categories covered are leadership, information and analysis, strategic and operational planning, human resource management, educational and business process management, school performance results, student focus and stakeholder satisfaction.

Standards, Universities and colleges, Practice, United States. National Institute of Standards and Technology

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