The shift to customer focus
Article Abstract:
Article examines what the shift to customer focus means for the quality professional's career and personal change. Accordingly, understanding the true meaning of complaints is an important, but s ometimes overlooked, component of leadership.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
Preventing burnout: if quality professionals want people to listen, they must take responsibility, develop a personal mission and understand the big picture
Article Abstract:
Quality professionals must ensure that they take responsibility for developments within the business environment. They must have clear professional values and ensure that they have a broad view of what systems auditing actually involves.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2001
User Contributions:
Comment about this article or add new information about this topic:
Navigate your career path with QP's annual salary survey
Article Abstract:
Methods on how employees can use the data from the annual salary survey of Quality Progress to advance their careers are described. Education is becoming more important as a job qualification.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Try some introspection. Map your career through value streams. Use DMAIC to enhance your career
- Abstracts: What comes first u people or process? Climbing the career ladder: it's up to you. The innovation process and quality tools
- Abstracts: Using the IRI/CIMS R&D database. Meet your competition: results from the 1994 IRI/CIMS annual R&D survey. Using the IRI/CIMS R&D Database
- Abstracts: 12 rules to make your ISO 9000 documentation simple and easy to use. From Deming to ISO 9000:2000
- Abstracts: Applying quality concepts to community issues: Tacoma-Deming project avoids politics as usual while focusing on a process for improvement