Turning CFOs into quality champions: show link to enhanced revenue and higher margins
Article Abstract:
Research and consulting firm TARP has identified two arguments that are very successful in obtaining support from financial analysts for quality initiatives. These are that quality and service enhancements can be directly connected with improved revenue and that higher quality permits firms to gain higher margins. Both these arguments can be made using empirical, actual company information. If quality professionals are to be positively received by chief financial officers, they must be able to show that their tactical approaches will have an effect on complaint behaviour, problems or satisfaction with service.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
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Identify big payback TQM projects
Article Abstract:
Many suppliers find it hard to identify where they should begin in implementing total quality management (TQM) initiatives. Many are unable to establish which tasks offer the largest payback. A way of resolving this problem is to link a top-down TQM process such as the Juran problem solving process with a bottom-up employee involvement process such as the Workout Process as developed by GE. In this manner, it is possible to prioritize which initiatives will produce the best results on the basis of the difficulties involved in introducing them.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
User Contributions:
Comment about this article or add new information about this topic:
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