Valuing TQM through rigorous financial analysis: companies should determine the cash flow benefits of implementing a quality system

Article Abstract:

Managers need to find better methods of financial analysis to measure the cash flows implications of cost improvements when implementing a total quality management (TQM) system. They also need to achieve customer satisfaction at the least cost. TQM can offer benefits including satisfied customers, motivated employees and improved process yields, which in turn can mean increased revenues for a company.

---

Implementation can benefit from quality experience

Article Abstract:

Issues concerning the diverging practices of total quality management and knowledge management are discussed. Ideas about ways in which can companies can leverage knowledge and expertise to commercial advantage are examined.

Management, Usage, Cover Story, ISO 9000 (Standard), Authorship, Business success, Information storage and retrieval systems, Baldrige, Malcolm

---

Excellence in our communities

Article Abstract:

Research is presented describing the study of American volunteer groups and the implementation of total quality management practices to improve service provision.

Research, Quality management, Organizational effectiveness, Community service, Community services

Similar abstracts:

• Abstracts: Improving reliability through warranty data analysis. Core roles in a strategic quality system. Cumulative meta-analysis
• Abstracts: Downsizing: how quality is affected as companies shrink. Total Quality Forum VI speakers focus on change. Corporate quality training facilities
• Abstracts: Quality quest: one company's successful attempt at implementing TQM. The power of quality thinking in sales and management

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.