Preparing for change?

Article Abstract:

The Nursing Times has conducted a survey of occupational health departments to assess present lifting policies and investigate preparations for implementing European community regulations. Only 115 out of 409 departments responded to a questionnaire. The survey found that most nurses were unwilling to use hoists. Only 10% of nurses received training in lifting. Nearly all departments were preparing to meet new regulations but only 15% had received extra finance. Only 50% had assessed needs and 50% anticipated difficulty with equipment provision.

Surveys, Occupational health services, Lifting and carrying

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Satisfied customers: a new system for dealing with patients' complaints is due to start at the beginning of next month. Not all nurses are ready for the change

Article Abstract:

A new way of dealing with patients' complaints calls on nurses to play an important part in its implementation. Every effort will be made to resolve complaints at local level within a matter of days and nurses will require further training to adapt to their new roles. Some training packages have been developed but they will take time to implement.

Management, Hospitals, Consumer complaints, Complaints (Administrative procedure)

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Time for a change of agenda

Article Abstract:

The new agenda shows a change of over more than a million health care staff, promising the nurses a fairer pay, standardized conditions of service and better links between pay and career progression. Such a radical shake-up of health service pay and conditions in the history of the NHS outlines a new deal that should be good news for most nurses.

Health Care and Social Assistance, Personnel administration, HEALTH SERVICES, Medical Personnel, Compensation and benefits, Bills, Legislative, Legislative bills

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