Stressful nurses: the effect on patient outcomes

Article Abstract:

A study comparing staffing problems and self-reported nurse stress over a 3- month period showed a strong correlation between the degree of a hospital unit's Stress Continuum Scale and the rate of patient incidents. Most nurses choose their profession based on the desire to care for others, yet the emotional and behavioral pressure of working with critically ill persons is considerable. Health care managers need to help nurses develop coping responses to job-related stress.

Psychological aspects, Health aspects, Risk management, Nursing, Job stress

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'hat do you call your patients?

Article Abstract:

Patients are not passive recipients of services and are asking to be more involved in their own health care. Providers treat patients as respected customers, but seldom inquire about how they wished to be addressed by members of the health care team. A survey at a 150-bed community hospital showed that most participants, adults who could read English, wished nurses to address them by their first names. Those with professional titles were excluded from the study.

Forms of address

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Satisfaction with managed care

Article Abstract:

This article examines data from health care satisfaction surveys administered to Medicaid recipients and commercially insured managed care enrollees in Utah between 1996 and 1998. Results indicate that healthy individuals and Medicaid recipients reported the highest levels of patient satisfaction with managed care.

Utah, Analysis, Surveys, Managed care plans (Medical care), Medicaid, Medical care surveys

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