The use of patient complaints to improve service delivery
Article Abstract:
The guidelines issued by the National Health Service (NHS) Executive for dealing with patients' complaints following the Wilson Report in 1994 should ensure that complaints are dealt with more quickly. Hospital and health unit staff should accept that complaints can identify problem areas and provide an impetus for change. Creating satisfied customers from disgruntled ones is good public relations and people should be encouraged to voice what they consider to be legitimate grievances.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 1995
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Providing for the needs of a dependent patient at home
Article Abstract:
The complicated nursing and social needs of a patient and here carer are described. The patient became dependent for all daily activities following a cerebral vascular accident, and was hospitalised. Her husband was encouraged to take part in his wif's care on the ward to help prepare him for caring for her at home. Following her discharge from hospital her husband coped well with all the physical aspects of caring with support from services and respite care.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 1995
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Achieving patient compliance
Article Abstract:
Many ophthalmic patients fail to comply with treatment regimes. Lack of understanding about the condition, inadequate instructions or practical difficulties may be causes. Information leaflets and multi-lingual written instructions may encourage compliance. Nurses should check patients' understanding and expertise in administering treatment. Opportunities for practice should be available. The opthalmic commnuity nurse could provide additional support.
Publication Name: Nursing Times
Subject: Health
ISSN: 0954-7762
Year: 1993
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