How to handle difficult people

Article Abstract:

Successful handling of difficult individuals entails looking for behavior patterns. Three behavior patterns that can interfere with smooth, working relationships are: in-control and unresponsive; not in control and responsive; and not in control and unresponsive. Cases are presented and suggestions offered for managing each of these patterns. A four-part action method is suggested for engaging the difficult person in productive discussion: setting the person at ease, exchanging viewpoints, resolving disagreements, and designing a mutually agreeable plan for action.

Psychological aspects, Analysis, Usage, Communication, Communications, Interpersonal relations, Personality, Personality (Psychology)

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Is the assignment doable?

Article Abstract:

People should evaluate a new job opportunity or project carefully before accepting the position. The manager should ask what the job entails, how it should be done, and whether the job can be done. Supervisors may rush into a job in their eagerness to please management that proves impossible to do. The first step is to have the job's responsibilities defined clearly. The manager should also ensure having the authority, resources, and support needed to accomplish the task.

Methods, Management, Career development, Supervision of employees, Employee supervision, Job evaluation

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