Motivating entry-level service employees
Article Abstract:
The key to motivating entry-level service workers is to provide them with job satisfaction. Job satisfaction depends on the expectations that people have of what their jobs should provide, value fulfillment from the job, intrinsic rewards from the work itself, pay and job security, the extent to which the job fulfills the employee's needs, the employee's general satisfaction with life, increased adjustment to the work situation, recognition, job location and work conditions, and the characteristics of the job. To provide service workers with job satisfaction, employers should recruit employees who enjoy working with people, ensure that there are no ambiguities about the employee's daily role, recognize the employee's contributions on a regular basis, and provide fringe benefits for outstanding performance.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1988
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A case of alignment: tying decision styles to job demands
Article Abstract:
A fictional case study of the decisions faced by a supervisor at a freight handling company are used to illustrate the different decision styles that are used by different people, and the different decision styles that are required by certain types of jobs. The main decision-making styles are directive, analytical, conceptual, and behavioral. Each decision-making style is differentiated by its need for structure versus tolerance of ambiguity, its emphasis on task orientation versus people orientation. Each decision style is characterized by the motivations of the decision maker and the decision maker's way of thinking.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1988
User Contributions:
Comment about this article or add new information about this topic:
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