The pitfalls (and pratfalls) of corporate communications
Article Abstract:
Many managers recognize the importance of communication in management, but most managers either think they have no problem communicating, think nothing can be done to improve communications, or give communication a low priority relative to other, more tangible managerial tasks. Communicating useless information, or communicating indiscriminately, can be as harmful as not communicating enough information. The quality of information must also be addressed. Too often written information is unclear due to use of jargon, poor grammar, or confused thinking. Barriers to successful communication include not informing everyone who needs to know, denying or ignoring the truth, and encountering language barriers that divide cultures and occupations. Managers can improve communications within their organizations by admitting that there is a problem, striving for quality in communication, and seeking expert advice.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1987
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Communication: the key to the manager-secretary relationship
Article Abstract:
A secretary is an information processor, and as such cannot perform that role unless fully and accurately informed by the manager. Poor communication between secretaries and managers can leave the secretary frustrated and demoralized. Managers should convey the goals of the organization and the department to the secretary. The secretary should be kept up to date on recent developments. Directions should be clearly stated. The secretary should be given positive and productive feedback. Any conflict in the relationship should be handled by direct discussion between the manager and the secretary.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1988
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Telephone techniques that help you make a good impression
Article Abstract:
People can make a good impression over the telephone by being courteous, cheerful and cooperative. A pleasant and helpful attitude is conveyed in nonverbal as well as verbal ways: changing pitch while speaking give the listener a sense of warmth. Tone and inflection will also reveal the feeling of the speaker. Speaking too rapidly may suggest impatience, and speaking too slowly may suggest a lack of interest. The best rate of speech is about 150 to 160 words per minute. A good way to improve one's telephone manner is to practice with a tape recorder.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1988
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