Upward communication: is anyone listening?
Article Abstract:
Upward communication and an effective listening process require management commitment and employee involvement at all levels. Vertical and horizontal lines of communication allow employees to warn about problems and offer viable solutions. One employee survey found that upward communication was completely absent in 40% of organizations surveyed. The essential features of efficient communication listed by these employees are: access to senior management, opportunity to contribute to decision making, more information about the business, feedback, and mutual trust. Obstacles to effective communication identified by these employees are: fear of reprisal; a filtering, editing or change of their ideas before they reach top management; and insufficient time allocated by managers to listen to employee concerns.
Publication Name: Personnel Journal
Subject: Human resources and labor relations
ISSN: 0031-5745
Year: 1988
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Negotiating: master the ethics
Article Abstract:
The bargaining practice of making extravagant proposals and counterproposals before arriving at a middle-ground agreement is not only dishonest but unproductive. Ethical and successful negotiation entails asking for what one truly wants and can justify. Negotiations should be independent of trust. Agreements should be based on verifiable facts. Ethical negotiators can protect themselves against unscrupulous or abusive negotiators by stating explicitly that unfair tactics will not be tolerated and will result in terminated negotiations. Negotiations should be seen as a method of solving problems, rather than as a contest of strength.
Publication Name: Personnel Journal
Subject: Human resources and labor relations
ISSN: 0031-5745
Year: 1987
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