The speedy government: the halving of throughput times in a Swedish provincial government

Article Abstract:

Success for public-service organizations can only be measured by client satisfaction as they are not part of the competitive financial markets. In studying the governor-headed provincial government of Vastmanland in Sweden, particularly the Swedish civil service, it was found that clients viewed the service as sub-standard and in need of improvement. The Speedy Government was thus launched in 1988, aimed at shortening delivery times for clients. The project made civil service personnel aware of their public image, which eventually closed the gap between their actual and desired performance.

Social aspects, Sweden, Civil service

---

Privatizing local government operations: lessons from federal contracting out methodology

Article Abstract:

Municipal governments that plan to contract out their services to the private sector because of the perceived advantage of doing so should use the Office of Management and Budget Circular A-76 as a guide. This methodology is quite extensive although it has one omission, which pertains to the lack of a way by which contractors' quoted prices and costs can be verified according to economic and market criteria. The failure to remedy this failing will create a monopolistic situation that should be avoided by municipal governments.

Methods, Economic policy, Municipal government, Outsourcing

---

Divergent labor productivity trends: state and local government utility services

Article Abstract:

Labor productivity statistics for the electric power, water supply, natural gas and mass transit sectors over a 30-year period show that the first two have charted an increasing trend while the latter two have been on a downtrend. As a result of population increase, all utilities except natural gas registered increased output and input. This finding indicates that government utilities vary in terms of productivity, contrary to common thinking.

Electric Utilities, Electric Power Generation, Transmission and Distribution, Water Supply and Irrigation Systems, Gas Utilities, Natural Gas Distribution, Electric services, Transportation, Water supply, Water Utilities, Gas Production and Distribution, Research, Transportation industry, Statistics, Labor productivity, Local transit

Similar abstracts:

• Abstracts: E-government to combat corruption: the case of Seoul Metropolitan Government. Developing business education infrastructure in Eastern Europe: Albanian experience
• Abstracts: The East Asian prospect: a tale of three systems. Current trends and future prospects. East Timor
• Abstracts: The European Community and the legislating of the application and products of genetic modification technology
• Abstracts: A summer of discontent: press coverage of murder and medical care reform. The effects of tort reform on medical malpractice insurance markets: an empirical analysis
• Abstracts: Search for identity: the impact of the 'great books' in public administration. How bad is the federal deficit?

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.