Efficiency drives today's European call center decisions

Article Abstract:

Availability of labor and real estate prices are the two main concerns of European firms in setting up call centers. Since call centers are seen as cost centers, not profit centers, European corporations usually locate their call centers on previously occupied office space and exploit the limited space by putting in technologically upgraded equipment. Call centers with a high technological rating are those that use five of the following technologies: caller-line identification, screen popping, voice recognition, scripting, call blending, predictive dialing and cross-selling software.

Telephone and telegraph apparatus, Telephone Apparatus Manufacturing, Telephone Management Systems, Europe, Telecommunications systems, Corporations

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Incentive programs feel the heat

Article Abstract:

Issues concerning the role played by incentives in closing business deals are discussed. It is emphasized that well designed incentives can attract subsequent projects and increase investment returns. Tax expenditure economy issues are emphasized.

Incentives (Business)

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Deregulation drives spate to pilot programs

Article Abstract:

Issues are presented concerning the plans of states to implement the deregulation of the electricity industry. The benefits which should be gained by business and industry from the deregulation are discussed.

Utilities, ELECTRIC, GAS, AND SANITARY SERVICES, Electric & Gas Utilities, Electrical equipment and supplies industry, Electric equipment industry, Electric utilities, Prices and rates, Gas utilities, Deregulation

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