Building a better team

Article Abstract:

The fiercely competitive business landscape in Canada has made customer service critical to organizational survival. Yet customer relations is quite difficult to duplicate, and this is why it remains an element that continues to distinguish a successful business from the rest of the competition. Notwithstanding the difficulty of building and maintaining excellent customer service, Canadian enterprises must learn to match US customer-focused training procedures and effectively teach and maintain staff to provide top-notch service.

Social procedures, Customer Relations

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Circle of satisfaction

Article Abstract:

Restaurant operators can ensure happy customers by keeping their employees satisfied. Employee satisfaction is composed of several factors. These include the suitability of the job to the individual employee; mutual respect between employees and supervisor; reflection of employer's proper treatment of employees on the happiness of staff; opportunity for career advancement or job security; an attractive salary package, benefits and rewards; comfortable work environment as well as relationships with co- workers.

Food Services and Drinking Places, Personnel administration, Eating Places

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Building your brand

Article Abstract:

Brand image, standards and reputation are the factors affecting the success of a business, and a healthy, strong brand attracts more investors. Getting feedback from customers is the key in establishing a good brand image. Ways to improve customer satisfaction and brand image for better business are discussed.

Strategy & planning, Management dynamics, Planning, Practice, Customer satisfaction, Company business planning, Feedback (Psychology), Feedback (Communication), Brand image

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