An empirical study of software process maturity, TQM practices and organizational characteristics in Taiwanese companies
Article Abstract:
The relationship between total quality management (TQM)-based organizational culture, organizational characteristics, information systems (IS) department characteristics and the modified software maturity process (MCMM) in Taiwanese companies are examined. The results show that the use of data, continuous improvement, customer-orientation and the job challenges are significantly correlated with the MCMM levels and the size of the organization, IS department size, and IS department also have impacts on MCMM level.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
User Contributions:
Comment about this article or add new information about this topic:
Implementation of TQM and Lean Six Sigma tools in local government: A framework and a case study
Article Abstract:
The implementation of Total Quality Management (TQM) tools in local government and a case study of applying Lean Six Sigma tools and principles to improving the quality and timeliness of providing local governmental services are presented. The results show that combining the principles and tools of Lean Enterprise and Six Sigma provides an excellent way to improve the productivity and quality of providing financial services at a local government level.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Adoption and abandonment of matrix management programs: effects of organizational characteristics and interorganizational networks
- Abstracts: An exploratory study of the innovation evaluation process. Determining uses and gratifications for the Internet
- Abstracts: Gender stereotypes and service quality in customer-waitperson encounters. Multidimensional quality assessment of multimedia telecommunications systems for enhancing customer satisfaction
- Abstracts: Family business facts. Pros and cons of small business retirement plans. The SOLO 401(K)
- Abstracts: Six Sigma-strategy for organizational excellence. Change management: Implementation of a process oriented management system based on business ideas and values in a high technology company