Customer anger can be a healthy complaint

Article Abstract:

Most Australian businesses are not adept at handling customer complaints, but proper handling of such can not only create goodwill but provide low-cost market research. A survey by the Customer Service Institute of Australia reveals that when dissatisfied, 64% of consumers complained "most of the time." Most companies pay lip service to customer complaints but fail to train (only 31%) or empower (38%) staff to implement policies. Listening to customer complaints can teach a company what the public wants. Real estate agent Toop and Toop found that it could replace its $30,000 marketing budget with a $12,000 customer complaints system.

Statistical Data Included, Consumer complaints

---

Dynamic duos: entrepreneurial couples give twice as much to their work, but the rewards can be immense

Article Abstract:

The consequences of running a Lake House restaurant together by a couple, Allan and Alla Wolf-Tasker, are described. The strengthening of the emotional bond is suggested to be one of these consequences.

Management dynamics, Company business management, Restaurant management, Family-owned business enterprises, Family-owned businesses, Family corporations

---

Secure in the knowledge

Article Abstract:

The efficacy of data security software is discussed. The extent to which this technology has penetrated the Australian corporate sector is also discussed.

General services, Venture Analysis, Usage, Evaluation, Safety and security measures, Technology application, Company systems management, Information management, Business enterprises, Systems/data security software, Systems and data security software

Similar abstracts:

• Abstracts: Computer games venture into the world of gun, bow and big game
• Abstracts: The $40-billion write-off. Media companies' good news on intangibles: A proposed accounting change to write off the value of mastheads and brand names could have cost billions
• Abstracts: Growth plan speaks the customer's language. Orbital threatens to fulfil its original spin: the company says it is about to make the step from research to commercialization, and some in the market are listening
• Abstracts: Private bankers woo the new rich. How the wealthy get in on good investment deals. Their other passions

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.