Enfranchisement of service workers

Article Abstract:

Enfranchisement is achieved through an integration of empowerment with methods of pay-for-performance. Such combinations have the potential for producing extraordinary service, unusually high rewards for employees, and higher levels of profitability for the service firms that employ these methods. Through the analysis of firms that have had enfranchised service workers for many years, along with firms that have recently embarked on the effort, the authors define the achievements of enfranchisement and explore the conditions under which enfranchisement is likely to be effective. (Reprinted by permission of the publisher.)

Methods, Participatory management

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Services supply management: the next frontier for improved organizational performance

Article Abstract:

Data from research performed by the CAPS Center for Strategic Supply Research are used to explore how businesses purchase services. Businesses need to develop better capabilities for managing the purchase of services to improve supply chain and company performance.

General services, Science & research, Personnel administration, Business Personnel Management, Venture Analysis, Research, Purchasing, Business enterprises, Company personnel management, Report

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Tradeoffs in responses to work pressure in the service industry

Article Abstract:

The results of supply and demand inequalities in service industries are discussed.

Employee Problems & Counseling, Statistical Data Included, Industry Overview, Management, Job stress, Employee counseling, Supply and demand

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