Improving quality in the Spanish electrical sector: A QFD application
Article Abstract:
The Quality Function Deployment (QFD) is applied in order to correlate the expectations of the customers and the internal indicators of these processes. The objective is to provide the companies that distribute and commercialize electrical energy with a methodology that allows them to identify the focal point of their organization.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2005
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Web-based measurement of the level of implementation of TQM in Indian industries
Article Abstract:
The web-based monitoring of total quality management methods in Indian manufacturing industries to enable speedy decision making by executives is discussed.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
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