Measuring the satisfaction gap: education in the market-place
Article Abstract:
The concept of the service gap is discussed as applied to postgraduate distance education. Topics include higher education as a service industry, development of the service template, statistical analysis and graphical presentation of results, and use for quality improvement.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
The quality of environmental information: a new tool in achieving customer loyalty
Article Abstract:
The role of environmental information as a means of gaining customer loyalty is discussed. Topics include environmental information as a tool for ecomanagement, the information needs of different stakeholders, and the standardization of environmental information.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
Internal customer satisfaction through involvement
Article Abstract:
This article examines how British Aerospace Military Aircraft and Aerostructures addresses the issues of internal customer satisfaction. Techniques that interrelate software tools, trained staff, and process are presented.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1999
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Management, competition and professional practice: medicine and the marketplace
- Abstracts: Growing threat of cyberthieves in the intellectual marketplace. Board is expected to ban student use of laser pointers
- Abstracts: Making the matrix matter: strategic information systems in financial services. De-escalation in decision making: a case of a disastrous partnership
- Abstracts: Succeeding with 80/20. Partners in the workplace. From the task triangle to the knowledge networks
- Abstracts: Evolving perceptions of clinical management in acute hospitals in England. Memories of Reg Revans 1907 - 2003