People quality in Orb Electrical Steels Ltd
Article Abstract:
Human resources management played a significant role in identifying key performance strategies of Orb Electrical Steels Ltd. Increased communication between management and labor targeted several goals, including teamworking, development of efficient employee teams without outsourcing, improved opportunities for promotion and promotion of an educational environment.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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Quality in the leisure industry: an investigation
Article Abstract:
Quality management processes can be adapted by the leisure industry to improve outcomes. Identification and measurement of service quality should address tangible needs, responsiveness, reliability, empathy and assurance of staff expertise. Customers, service providers and instructors should be polled to determine priorities and locate potential difficulties.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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