The trouble with rebates; the industry loves them, but consumers gripe about expired offers, complicated instructions, and above all, long waits for checks

Article Abstract:

Rebate offers from computer makers and Internet service providers are straining consumer relations for some companies. Consumers successful with the process make copies of all forms, get a mailing receipt, examine all mail closely, and have some means of tracking where they are in the process for each submission. Consumer agencies are monitoring advertising practices that advertise a computer at a discount, but still require the shopper to pay $400 for 4 years of Internet service at the time of purchase. Manufacturers say rebates are complicated and time consuming because companies need to protect themselves from fraud.

Electronic computers, Electronic Computer Manufacturing, Computers & Auxiliary Equip, Management, Computer industry, Forecasts and trends, Industry trend, Customer service, Public relations, Coupons (Retail), Discount coupons

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World wide banks: on-line financial choices grow

Article Abstract:

Consumers are gradually warming up to the idea of online banking as they find out how easy and convenient it is to use. The main service is online bill paying which relieves consumers from the hassle of writing and sending checks. Consumers must be aware of the potential for glitches in transaction processing as well as the fact that the funds are immediately debited from accounts when transactions are authorized.

Commercial Banking, On-Line Information Services, Videotex & Teletext, Telegraph & other communications, Functions related to deposit banking, Electronic Banking Svcs, Banking industry, Online services, Internet services, Technology development, Technology application, Electronic banking, Online banking, Bank automation

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