Getting objective about quality
Article Abstract:
Manufacturers often rely on technological innovations and new production methods in improving the quality of their products. However, customers and personnel are more important in quality control because customer complaints and feedback can inform manufacturers on whether their products meet quality standards. New manufacturing equipment is worthless unless employees and supervisors know how to use it. Steps on how manufacturers can create quality improvement programs that include customer and employee involvement are discussed.
Publication Name: Small Business Reports
Subject: Business, general
ISSN: 0164-5382
Year: 1992
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Implementation of ISO 9000 in a textile mill
Article Abstract:
To successfully implement ISO 9000, a quality control system for ensuring consistent product quality, the implementation plan must involve top management from the beginning. To be effective the system must also include employee involvement to achieve product quality improvement. The implementation of ISO 9000 in a textile mill over a 12-month period is examined.
Publication Name: Total Quality Management
Subject: Business, general
ISSN: 0954-4127
Year: 1998
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