When the customer bites: what happens to customer service employees?
Article Abstract:
The impact of aggressive customer behavior on customer service employees is discussed. Suggestions on helping the employees to manage negative interaction with customers are presented.
Publisher: Academy of Management
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2004
Management dynamics, Motivational Techniques, Management, Employee motivation, Customer service, Company business management, Employee morale, Support services
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2004
User Contributions:
Comment about this article or add new information about this topic:
The happy workaholic: a role model for employees
Article Abstract:
The benefits of accepting the values of others to create a productive workforce are discussed.
Publisher: Academy of Management
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2003
Strategy & planning, Planning, Economic aspects, Appreciation, Quality of life, Quality of work life, Company business planning, Employee performance, Workaholism, Balance (Philosophy)
Publication Name: The Academy of Management Executive
Subject: Business, general
ISSN: 0896-3789
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
Subjects list: United States
Similar abstracts:
- Abstracts: High tech marketing hits the target. Computer savvy at your service
- Abstracts: The role of affect in consumer satisfaction judgments of credence-based services. Advertised reference price effects on consumer price estimates, value perception, and search intention
- Abstracts: What are the criteria for setting your annual compensation? Tax planning for businesses. Compensation alerts, tax facts, and cautions
- Abstracts: Group rites and trainer wrongs in employee experiences of job change. Power, mastery and organizational learning
- Abstracts: A microeconomic model of the focused factory-vertical integration strategic decision problem. Decision making in a standby service system
This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.