Quality management: a key process in the service industries

Article Abstract:

A study was conducted to improve project planning capabilities in the service industry. Project management strengths and weaknesses in the industry are examined. Results show that project managers from the service industry achieve the lowest score in quality management processes. Quality management in the industry also has the most significant impact on project success.

Product quality, Service Industries, Industrial project management, Project management, Quality management, Services industry, Report

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The impact of scale characteristics on the dimensionality of the service quality construct

Article Abstract:

The factors that contribute to satisfaction with family planning clinic services are examined.

Administration of Public Health Programs, Health and allied services, not elsewhere classified, Family Planning, Family Planning Centers, Industry Overview, Evaluation, Patient satisfaction, Family planning services

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The impact of organisational and technological change on women's employment in the civil service

Article Abstract:

UK women civil service employees have more variety in their jobs during the late 20th century.

Public affairs, Labor Distribution by Employer, Social aspects, Statistics, Working women, Work design, Civil service positions

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