Assessing the "will of the people": an investigation into town service delivery satisfaction
Article Abstract:
The "will of the people" is considered to be the highest authority in a democracy and said to be the driving force behind public policies. Yet not many past studies have assessed the level of citizen satisfaction with government services and identified ways of improving service delivery. At a municipal level, there is even less emphasis on measuring consumer satisfaction. This study measures citizens' satisfaction with municipal services in a town in Atlantic Canada. A taxonomy of government services based on user experience with the service and heterogeneity of consumer needs was developed and tested. Results indicate that while consumer satisfaction with municipal services is high, it does vary based on the nature of the service. Some action guidelines are suggested at the end of the paper to improve town service delivery. (Reprinted by permission of the publisher.)
Publication Name: Canadian Public Administration
Subject: Government
ISSN: 0008-4840
Year: 1995
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Sunny singing
Article Abstract:
Four new productions were commissioned for the 1998 opera festival in Aix-en-Provence, France, marking the 50th anniversary of this event. These were Purcell's 'Dido and Aeneas,' Benjamin Britten's 'Curlew River,' Mozart's 'Don Giovanni' and Bela Bartok's 'Bluebeard's Castle.' Many young singers and musicians were involved in the productions, and this gave an air of enthusiasm. However, there were some examples of inexperience damaging performances.
Publication Name: The Economist (UK)
Subject: Business, international
ISSN: 0013-0613
Year: 1998
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Weak polity, weak economics
Article Abstract:
The lack of interest in electoral politics is discussed in the context of single-issue politics.
Publication Name: New Perspectives Quarterly
Subject: Political science
ISSN: 0893-7850
Year: 1999
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