Thomas Cook plans new unit to fix customer-service problems

Article Abstract:

Thomas Cook Group Ltd. is planning to create a global services unit in Peterborough, England, in a move to stabilize its consumer-service relations. The new division, which is worth 20 million pounds sterling ($32.7 million) to establish, will try to provide frustrated travelers a one-stop source of medical referrals, credit-card replacement and conventional travel-agency services. Thomas Cook, which intends to create a second center in North America in 1999, stated the the new unit will answer years of service complaints by travelers.

Comment:

Is planning to create a global services unit in Peterborough, England, in a move to stabilize its consumer-service relations

Tourist Travel, Tourism, Thomas Cook Group Ltd., Article

---

Sainsbury's could find itself as a sale item; failure to watch old and new rivals may prove fatal

Article Abstract:

J Sainsbury PLC, the No. 2 supermarket chain in Britain, is having to deal with a plunging market share, management troubles, and fierce price competition created by the entry of U.S. retail chain Wal-Mart Stores Inc. into the market. The choice faced by the grocer is to either make a complete turnaround or become acquired by a foreign company looking to take advantage of Europe's fast consolidating retail sector. Sainsbury is currently attempting to compete with No. 1 Tesco PLC and Asda PLC, which holds the No. 3 position.

Asset sales & divestitures, Market information - general, Supermarkets and Other Grocery (except Convenience) Stores, Supermarket Chains, Positioning, Supermarkets, Tesco PLC, Market share, J Sainsbury PLC, ASDA Group Ltd.

---

BSkyB tries new fashion to lure women; magazine ads push digital TV as a gotta-have product

Article Abstract:

New ads that BSkyB's Sky Digital is running look like fashion ads instead of digital TV ads. The firm is spending about #100 million ($168.4 million) on ads directed to women in their 20s and 30s. Analysts are giving the digital venture mixed reviews. Rather than customers that switch to digital, analysts think BSkyB needs brand new customers.

Television Broadcasting, Television, Advertising Activity, Account Activity, Television broadcasting industry, Abstract, British Sky Broadcasting Group PLC, British Sky Broadcasting Group PLC. Sky Digital

Similar abstracts:

• Abstracts: The end of megalomaniac plans Eureka - the history of a project. Forced to dismiss
• Abstracts: Sweeping moves on TV, telecoms move to open up telecom services welcomed
• Abstracts: kowloon rezoning for more housing call to rsume land sales 62 objections to planned reclamation
• Abstracts: CELL PERFECT. SWISSCOM PULLS OUT OF INDIA AS LOSSES MOUNT
• Abstracts: CEMENT PRICES ON THE RISE WITH Cos REDUCING OUTPUT PLASTERING DEMAND - SUPPLY MISMATCH

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.