Path to empowerment

Article Abstract:

The experience of the South African company Eskom Transmission in the use of self-directed teams offers valuable lessons for other organizations wishing to similarly benefit from self-directed teamwork. Eskom decided to form functional process teams in 1995 as part of a restructuring effort. It faced enormous obstacles in this regard, foremost of which is the challenge of encouraging people exposed to apartheid to take responsibility, show initiative and contribute to group decision making. The company's workers applied the lessons of 'deep democracy,' where the voice of the minority is as valued as that of the majority.

Business Personnel Management, Evaluation, Human resource management, Work groups, Teamwork (Workplace), Eskom Holdings Ltd.

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Judges call first-time tie in report championships

Article Abstract:

The three judging groups gave the top prize at the 1995 Financial Post Annual Report Awards to two winners. The winners are Nova Corp. and Bank of Montreal. Aside from their overall report victory, Nova Corp. also brought home the gold in the primary-manufacturing category while Bank of Montreal received the first prize in the financial-institutions category. Four companies were repeat winners. They are Cambridge Shopping Centers Ltd., MacMillan Bloedel Ltd., Mark's Work Wearhouse Ltd. and Bank of Montreal.

Achievements and awards, Bank of Montreal, Corporation reports, Company reports, Nova Corporation of Alberta, NVA

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Politics of complaint

Article Abstract:

Michael Lauber is tasked with mediating customer complaints against Canadian banking institutions. His philosophy is based on the social significance of the banking industry that they have a responsibility to small businesses and their dependents. His position serves to protect the banking industry from excessive criticism from legislators while serving the public interest.

Personalities, Powers and duties, Lauber, Michael

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