The Psyche of the Telephone Sales Rep

Article Abstract:

Although the ultimate goal of a sale is the same, the telemarketing sales representative has a completely different psyche than that of the face to face salesperson. Telephone sales are repetitive, script driven, usually part-time, and require reps to sit in the same spot while working. Telephone reps do not like change and perform best with immediate reinforcement, daily or weekly bonuses. A description of the qualities to look for in selecting successful telephone sales reps is included.

Personnel, Employee Relations, Telephones

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Telephone Techniques for TSRs

Article Abstract:

There are several proven techniques which if used correctly, can increase the number of sales telemarketing presentatives achieved. The customer's needs should be understood and the presentation must be planned. The salesperson must know his product as well as the competition's and how to get to the person who makes buying decisions. Most importantly, the salesperson must know how to close a sale.

Selling, Sales presentations

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A Comparative Look at Telephone Headsets

Article Abstract:

Buying the right telephone headset can increase employee comfort and productivity and save management money and headaches. The equipment and options of four manufacturers of headsets are compared. Equipment photographs, a how-to guide for headset selection, and a table comparing equipment and options are included.

Telecommunications equipment, evaluation, Communications Equipment, Products, Equipment Acquisition, Hardware Selection

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