Voice Technology: The New Link Between the Telephone and Computer

Article Abstract:

Voice technology is the next major step in the computer revolution. Verbal interaction with the computer will allow for many new ways to get information. Voice technology includes both input and output functions. Speech recognition and speaker verification are the two major technologies in the voice input area. Speech coding, speech synthesis and voice store-and-forward are three functions of output technology. In theory, voice processing can be fully integrated into the office functions. Applications of voice technology include: Order entry, order status reporting, data entry, data retrieval, dictation, voice mail and transaction processing. Applications in telemarketing are described.

Marketing, Voice I/O equipment, Distribution channels, Speech recognition, Voice mail, Telecommunications, Data Management, Applications, Voice I/O Device, Voice Communications, Voice Recognition, Direct Market Channel

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Using Computer Simulation to Select an ACD

Article Abstract:

Automatic call distributors (ACDs) cost-effectively distribute incoming calls to agents. In choosing the right ACD, telemarketing companies should consider psychological factors, such as how long will callers hold and will they call back, as well as equipment factors. Computer simulation is a means whereby managers can quantify these factors and select the best ACD for their particular business. A diagram of ACD components and performance tables are included.

Data Communications Software, Simulation, Automatic Answering, Telephone Answering Devices

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Before You Buy that Computer System - A Guide to Basic Computer Terminology

Article Abstract:

When one goes to purchase a computer they are suddenly confronted with a new language made up of unintelligible sounds. In a how-to buyers guide, software, hardware and many of the computer buzz words are explained in layman's terms. Step-by-step instructions on how to go about buying a computer and a list of benefits that can result from computerization are included.

Computers, Digital computers, Computer Systems, buyers guide, Hardware Selection, Tutorial

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