The impact of ethical sales behavior on customer satisfaction, trust and loyalty to the company: an emphirical study in the financial services industry

Article Abstract:

Research concerning the function of customer percieved ethical sales behavior is presented. Results indicate that ethical behavior led to greater satisfaction, loyalty and trust among the bank customers.

Public affairs, Ethics, Beliefs, opinions and attitudes, Ethical aspects, Consumers

---

The influence of the compensation system and personal variables on a salesperson's effective listening behaviour

Article Abstract:

Listening behavior, which determines a salesperson's success or failure, is dependent on the rewards system in place, the salesperson's intrinsic motivation, gender and education.

Personnel administration, Spain, Sales Management, Methods, Training, Listening

---

Banker-customer interactions in financial services

Article Abstract:

The impact of relationship marketing on the purchasing of a range of financial services are analyzed. The banker-customer interactions mode are examined.

Management dynamics, Management, Company business management, Bank marketing

Similar abstracts:

• Abstracts: The intervalling effect bias in beta: a note. Stock returns and volatility: an empirical study of the UK stock market
• Abstracts: Assessing organizational fitness on a dynamic landscape: an empirical test of the relative inertia thesis. Hospital PR: making the news you want with what you have got
• Abstracts: A contingency approach to market orientation: distinguishing behaviours, systems, structures, strategies and performance characteristics
• Abstracts: Efficiency, ownership and market structure, corporate control and governance in the Turkish banking industry. A framework for market discipline in bank regulatory design
• Abstracts: Rounding-up in reported eps, behavioral thresholds, and earnings management. An empirical analysis of analysts' cash flow forecasts

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.