IBM shrink-wraps new support offering

Article Abstract:

IBM Corp has launched its shrink-wrapped ServicePacs which will allow small- and medium-sized companies to take hold of the services. Four ServicePacs, namely, End User Support-Suite, End User Support-Priority, Remote Technical Support and Recovery Services for End Users, can be easily purchased through the reseller channel. Thus, the infrastructure that seemed to be inapproachable to companies that did not belong to Fortune 500 companies has become appealing and easily available to smaller companies.

Services introduction, Computers, International Business Machines Corp.

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AST enhances warranty perks

Article Abstract:

AST Computer has announced several enhacements to its warranty service process. The computer maker said that warranty claims transactions could be handled paper-free on the Internet via PC service net, the real-time parts and warranty services processing system developed by parts provider PC Service Source Inc of Dallas, TX. Under the improved process, service providess can order parts in real time, and log onto AST's system to register warranty reimbursement claims and report inventory changes.

Analog & Hybrid Computers, Microcomputers, AST Research Inc.

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CPU breaks out the branding iron

Article Abstract:

Computer Parts Unlimited is launching a major brand marketing campaign for its four major offerings. The marketing program will focus on the name and logo of its FlexParts advanced exchange and inventory management product, the CPUMart interactive Web site for computer parts, NuWare line of factory-sealed components and peripherals, and SunWare 365 one-year limited warranty of selected parts and components traded by CPU.

Computers & Auxiliary Equip, Computer Parts Unlimited

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