Supporting Centers Get GSA Nod

Article Abstract:

Currently, the General Services Administration (GSA) is encouraging federal agencies to set up support centers. GSA has published a report citing the primary benefits of support centers. These include providing a central location offering microcomputer expertise to users, an environment conductive to end-users, continual hotline support, and running of small computing tasks on the center's microcomputers. In addition, prototype configurations can be created with support center assistance. Also, software education is available on GSA's tutorial packages. The GSA center assists managers in defining requirements, and in identifying and purchasing appropriate equipment.

Customer service, Analysis, Information Centers, Support Services

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HCFA Uses Freeze-Frame Teleconferences for Cost-Effective Communications

Article Abstract:

The Health Care Financing Administration uses a freeze-frame teleconferencing program which saves on travel expenses. The program is used for employee travel and internal communication as well. Productivity gains have also been realized. A picture of the network is included.

Industrial productivity, Teleconferencing, Telecommunications, Productivity, Cost of Communications, Conferences and Meetings

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NASA Seeking 'The Right Stuff'

Article Abstract:

NASA is attempting to install a fully compatible office automation system of a thousand workstations. Its current multivendor environment is causing serious compatibility problems. A pilot program showed that widespread application was necessary for certain functions.

Office automation, Compatibility (Computers), Compatibility, Compatible Hardware, NASA, Pilot Project

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