'Long lines, long waits' at upgraded Iowa marina

Article Abstract:

Dan and Tammy Stanbrough invested $6 million to upgrade their Iowa based Saylorville Lake Marina in a resort-like fashion. The investment paid rich dividend. In fact, it brought them more clients. To meet the additional requirements, they have decided to invest further amounts, which will be utilized to increase slips and improve services and amenities.

Strategy & planning, Facilities & equipment, Executive changes & profiles, Iowa, Planning, Officials and employees, Economic aspects, Buildings and facilities, Company business planning, Stanbrough, Dan, Stanbrough, Tammy

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Fall shows serve up tips on building consumer loyalty

Article Abstract:

The International Boat Builders' Exhibition and Conference this year is focused on the customer satisfaction. The conference included keynote presentation on Best Practices in Customer Satisfaction and Best Practices in Dealer Relations.

Florida, Management dynamics, Public affairs, Management, Conferences, meetings and seminars, Customer satisfaction, Company business management, Speeches, lectures and essays

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Dealers rise to mounting expectations

Article Abstract:

The methods being used by marine dealers for training their employees for satisfying customers are discussed.

United States, Personnel administration, Human resource management, Company personnel management

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